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Creating Intelligent Client Interactions

TARGUSinfo.
By : TARGUSinfo.
INFORMATION
Published : Jul 31, 2008
Length : 8
Type : White Paper
 
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Overview :
Consumers contact you through a growing number of channels. With this Yankee Group study, you'll learn how predictive analytics can help you instantly identify your best customers and prospects, match them to the best agents and give them more personalized attention - thus maximizing customer acquisition and cross-sell opportunities.
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Conversion Analysis , Loyalty And Retention
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