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Results 1 - 25 of 28 matches Sort Results By : Published Date | Title | Company name
5 Essential Factors Business Owners Must Understand Before Choosing a Payment Processing Provider
By : Total Merchant Services Published Date: Jun 26, 2009
Accepting credit cards at your business, whether online or at your physical location, can be a challenging task.  The Credit Card Processing Industry is highly fragmented, with many companies offering conflicting or a confusing range of services.  This fact filled paper will provide you with a framework to make an informed decision for your payment system including; Equipment Costs, Rates, Types of Processing and Terms of the Agreement.
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Total Merchant Services
The Economic Necessity of Customer Service
By : Art Technology Group, Inc Published Date: Jan 20, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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Art Technology Group, Inc
Why Interactive Support Is Essential For Travel eBusiness
By : Art Technology Group, Inc Published Date: Nov 10, 2008
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
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Art Technology Group, Inc
White Paper: Click to Call: Giving Voice to Online Transaction
By : Art Technology Group, Inc Published Date: Feb 06, 2008
Forrester Research identified click to call technology as one of the "Twelve Technologies That Will Transform Online Retail". Online buyers seek to move between phone and Internet channels in a single unbroken session, merging the best of both worlds: the immediacy and human touch of the phone, with the ease and convenience of the Internet.  Read More.
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Art Technology Group, Inc
Delivering High Growth Brand Awareness through an eStore
By : OrderDynamics Published Date: Nov 23, 2008
OrderDynamics provides an example of it helped a high growth brand deliver a superior online shopping experience for its consumers while maintaining flexibility and control over their web design.

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OrderDynamics
Online Shopping: Making sure Customers receive the right order, every time
By : OrderDynamics Published Date: Nov 23, 2008
OrderDynamics provides a real world example of how its on-demand eCommerce platform automates fulfillment activities, keeping costs down, and Customer satisfaction up.

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OrderDynamics
Benefits of a SaaS E-Commerce Solution
By : LaGarde Published Date: Apr 24, 2008
Software as a service (SaaS) is an application delivery model where a software vendor develops a web-native software application and hosts and operates the application for use by its customers over the Internet. One of the biggest distinctions about this business model is that customers do not pay for owning the software itself but rather for using it.
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LaGarde
Growing Your Online Business-Finding A Better Way To Make Money
By : LaGarde Published Date: Apr 24, 2008
In this webinar you will learn: The value associated with SaaS model, Importance of PCI Compliance, How to establish an eCommerce plan including budget considerations, Case Study-Overview of TeaGschwendner, Things to look for and avoid when choosing an eCommerce partner, Understanding the LaGarde difference.
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LaGarde
UK Retail Update: Post-Christmas 2007 Analysis
By : Hitwise Published Date: Jan 29, 2008
This Research Note looks back at Christmas 2007 and summarizes the key online retail trends in the UK.

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Hitwise
Hitwise Holiday 2007 Retail Recap Report
By : Hitwise Published Date: Jan 20, 2008
This report summarizes several key online retail activities during the 2007 holiday season and offers tips for 2008.
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Hitwise
Hitwise U.S. Research Note: Comparison Shopping Tools
By : Hitwise Published Date: Dec 04, 2007
This Research note features insights into what’s happening this season among these increasingly popular shopping tools.
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Hitwise
Enhancing eCommerce ROI through Rich Internet Applications (RIAs)
By : Integration New Media, Inc. Published Date: Nov 17, 2007
This new white paper by Integration New Media looks at the benefits achieved through adding richness to eCommerce sites, with an emphasis on the impact that this change can have on a retailer’s bottom line. In addition, it presents samples of successful integrations and options for moving forward that leverage current technology, providing retailers with the biggest bang for the smallest investment.
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Integration New Media, Inc.
Customer Reviews Drive Online Satisfaction, Recommendation and Loyalty
By : ForeSee Results Published Date: Jul 19, 2007

Online retailers are always on the lookout for ways to improve the online shopping experience and stay ahead of the competition. Adding consumer product reviews is one such way. As part of the analysis of the Spring 2007 edition of the Top 100 Online Retail Satisfaction Index, we delved into the data specific to consumer product reviews to answer pertinent questions.


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ForeSee Results
Can Speaking Avatars Help Your Website?
By : SitePal Published Date: Jun 25, 2007
Discover the benefits and potential pitfalls of using speaking avatars (virtual animated characters) for your small business websites. Learn the best practices to use to increase conversions with a talking character!

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SitePal
eCommerce 3.0: How eCommerce Becomes a Uniquely Great Experience
By : Scene7 Published Date: Jan 10, 2007
This whitepaper reviews the past decade of eCommerce, highlights five key principles for eCommerce 3.0 - the coming phase of eCommerce - and illustrates tangible examples or "glimmers" that demonstrate the direction customer experience is headed in the near term to offer consumers uniquely great online shopping experiences.
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Scene7
Free Shipping: Does It Drive Online Holiday Sales and Long-Term Loyalty?
By : ForeSee Results Published Date: Jan 02, 2007

Free shipping, undoubtedly, is necessary to compete in the critical holiday season. But, is it really a competitive advantage? Does it drive short-term sales and long-term loyalty? And, are free shipping offers equally effective for repeat customers as for those that buy from a retail site for the first time?  ForeSee Results found some interesting answers to these questions.


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ForeSee Results
Customer Product Reviews: Key to Driving Satisfaction, Loyalty and Conversion
By : ForeSee Results Published Date: Jan 02, 2007
Retail sites that offer customer product reviews currently have a competitive advantage, while sites that don't are missing an opportunity to drive satisfaction and loyalty. Find out about the benefits of customer product reviews, and how they impact purchase decisions and loyalty.
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ForeSee Results
Bringing Humanity Back to the Web
By : Live Person Published Date: Nov 16, 2006
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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Live Person
Overcoming Three Challenges Facing the Direct Marketer
By : Offermatica Published Date: Oct 11, 2006
B-to-B lead generation is a balancing act that requires marketers to balance lead quality with lead quantity and manage competing demands for website real estate. In this white paper, we outline practical approaches Offermatica customers employ to address these challenges.

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Offermatica
American Customer Satisfaction Index Annual E-Commerce Report
By : ForeSee Results Published Date: Feb 21, 2006
Within the e-retail, online auction, e-travel and online brokerage industries, clear leaders are beginning to emerge as certain companies do a better job than others of satisfying their customers. Find out how well e-commerce companies fared in customer satisfaction in this annual report.
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ForeSee Results
Yankee Group Whitepaper Sponsored by McAfee- The Truth About Trust Marks
By : McAfee, Inc. Published Date: May 20, 2009
In this white paper written by Yankee Group and sponsored by McAfee, learn why daily vulnerability scanning is the kind of tough , no-nonsense measure that your consumers may be looking for before they can open up their wallets.
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McAfee, Inc.
How to maximize conversions for digital campaigns at minimal cost
By : Eyeblaster, Inc. Published Date: Apr 02, 2009
One of the big challenges faced by online marketers and agencies that handle large online budgets is maximizing conversions and optimizing online budgets at zero or minimum cost. This issue of the Eyeblaster Analytics Bulletin presents findings on conversions and a multitude of methods that can be deployed to ensure a better yield of successful digital campaigns.
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Eyeblaster, Inc.
How to Drive Sales and Improve the User Experience Using Interactive Conversation
By : Jellyvision Inc. Published Date: Feb 16, 2009
When your site offers a complex solution that requires high level customer engagement, it is often a challenge to keep customers’ attention enough to convey the value of your product. Download this paper to learn how to increase conversion rates, and reduce website abandonment by forging a personalized and emotional connection between your brand and consumers on your site.
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Jellyvision Inc.
Increasing Revenue with Micro-Targeted Product Recommendations
By : ChoiceStream Published Date: Jan 08, 2009
Assure your online store not only survives but thrives in these challenging economic times.  Download “Increasing Revenue with Micro-Targeted Product Recommendations” by ChoiceStream - the premier personalization service provider.  Learn how personalized product recommendations can increase purchases, revenue and customer loyalty for your online store.
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ChoiceStream
Stop e-commerce fraud & its revenue loss—without blocking legitimate online customers
By : ThreatMetrix Published Date: Dec 19, 2008
In 2007 alone, $3.6 billion was lost to online fraud. This white paper shows how to block scam artists, reliably and affordably—while ensuring that real customers always have access.
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ThreatMetrix
 
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