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Customer Relationship Management (CRM) is a broad term that covers concepts used by organizations to manage their relationships with customers, including collecting, storing and analyzing customer information.  Focus on customers value is key to a successful CRM strategy. Different customers have to be treated differently. Variables like customers ranking, actual value and potential value are strategy drivers.

Results 1 - 25 of 61 matches Sort Results By : Published Date | Title | Company name
'Be First In Mind'
By : LeadLife Solutions Published Date: Sep 12, 2008
Being first in mind with leads, prospects, and customers means maximizing your sales and marketing resources and your revenue. Many of us think that interacting early with a lead is enough. But the reality is nurturing leads can create more sales than the initial lead generation itself. It's also about nurturing your customer base. Being first in mind has a tremendous impact on business...
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LeadLife Solutions
10 Really Good Reasons to use Predictive Analytics
By : SPSS, Inc. Published Date: Feb 25, 2009
This whitepaper details how predictive analysis can help your business.  Predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the marketing sector.
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SPSS, Inc.
10 White Paper Marketing Tips by Larry Chase
By : eMedia Published Date: Sep 19, 2008
White papers are one of the most popular and productive tools for Information Technology marketers to generate B2B sales leads. emedia is proud to offer 10 White Paper Marketing Tips—a white paper on white papers from Larry Chase. Larry has published Web Digest for Marketers since 1994; he has truly pioneered techniques that work well for B2B Lead Generation. Learn more today!

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eMedia
4 Reasons You Need a B2B Specific Email Solution
By : Pardot Published Date: Feb 03, 2009
B2B marketers have specific needs when it comes to email campaigns. Learn how implementing  an email system designed for B2B can bring together all of your lead generation efforts to create an integrated campaign with automated messaging personalized from your sales reps, CRM syncing and triggered nurturing emails.   

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Pardot
5 Steps to Double Your Web Marketing Value
By : Pardot Published Date: Mar 11, 2008
Learn how to use marketing automation tools to streamline your process and push leads quickly through the pipeline without increasing your spend. Marketing automation suites offer an integrated option for generating and managing leads with landing page and email marketing tools, automated scoring and grading, drip nurturing emails, micro-level analytics and anonymous visitor identification.
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Pardot
8 Quick Steps to Double B2B Conversions
By : Pardot Published Date: Feb 25, 2009
You've laid the groundwork and attracted the visitors, now conversion is key. As a B2B marketer, you typically have a very limited window to prove your value proposition. Learn eight simple techniques, including progressive profiling, form validation and multivariate testing, that will help you fine tune your landing pages and increase conversion rates.
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Pardot
Abducted by Aliens!: And Other Reasons People Unsubscribe
By : SubscriberMail Published Date: Mar 17, 2009
If your opt-out process asks list members to provide a reason for the unsubscribe, are you listening to what they are saying? It can be silly, or downright filthy, but it can also provide valuable insight into the good and bad of your email marketing practices.
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SubscriberMail
B-to-B Lead Generation Insights from MarketingSherpa
By : Marketo Published Date: Jul 31, 2008
In a free audio/video Webcast with MarketingSherpa’s Anne Holland, learn valuable, tested B-to-B marketing tips, including how to stop spending too much on SEM while making your remaining SEM budget work harder... how to make prospects pay attention to your content... the key difference between case studies and success stories... when—and why—you should consider removing the registration page... and more.  Don’t miss these proven tips—watch the free 30-minute Webcast now.
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Marketo
B2B Online Marketing Guide: 5 Critical Steps
By : Omniture Published Date: Oct 20, 2006
Over the past ten years, as online options have increased 100 fold, the world of B2B marketing has reinvented itself—several times. In order to be competitive, particularly in the Web 2.0 environment, businesses have to be ahead of the trends.

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Omniture
Beyond Opens & Clicks: 5 email metrics to boost results and prove your worth
By : SilverPop Engage Published Date: Apr 30, 2009
While email marketing is clearly effective, marketers are being called upon to do a better job of engaging recipients, communicating with them and learning what messages they actually look forward to receiving. And a key step in this process is to take measure of your customers and prospects. Learn more today!

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SilverPop Engage
Beyond the Browser: Monetization Strategies for Online Publishers in the Downloaded Media Age
By : Catalyst SF Published Date: Feb 27, 2008
This white paper has been written for executives at media publishing and content companies interested in learning about the exploding “non-streamed” or portable video market and finding out about best practices for driving revenue through advertising in this medium.
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Catalyst SF
Bringing Humanity Back to the Web
By : Live Person Published Date: Nov 16, 2006
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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Live Person
Building Instant Networks to Grow Your Media Business
By : Burst Media Published Date: Mar 16, 2009
In the advertising world, marketers need to make sure that their message is heard, seen, and engaged with by as much of their target audience as possible. More reach to the target audience means more visibility. More visibility means more sales. With all of this pressure from the marketing world, how does a publisher continue to provide the relevance and reach needed to appeal to advertisers? Read this whitepaper and find out how building Instant Networks will help you grow your revenue.
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Burst Media
Buying and Using Marketing Automation Systems
By : Marketo Published Date: Aug 25, 2008
Listen to this free podcast at your desk or on the road and learn the business challenges and problems causing B2B companies to look at marketing automation ... the near-term and longer-term ROI benefits to expect... what key features and capabilities you should look for in a B2B marketing automation system... and more.  Find out what marketing automation can do for your organization—and how to choose the system that’s right for you. Download this free 15-minute podcast now.
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Marketo
Closing the Marketing Credibility Gap
By : Aprimo Published Date: Feb 01, 2008
Creativity. It’s what sets marketing apart from all of the other functional groups within the enterprise. While other professions rely on spreadsheets and repeatable procedures to get work done, marketing can leverage that one additional dimension to make a big impact.
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Aprimo
Delivering the Advantages of SOA to Marketing
By : Aprimo Published Date: Jun 26, 2008
Marketing is a dynamic and fluid business that must anticipate and quickly react to changes in the market. The marketer today must manage increased competitive pressure along with economic fluctuations, industry trends and changes in customer behavior. The combination of rapid changes in the market place with increased competition necessitates a more agile marketer that reacts quickly to changes and can execute programs in less time than their competitors.

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Aprimo
Driving A Single View of The Customer
By : Informatica Published Date: Jun 15, 2006
The purpose of this white paper is to outline the importance of data quality with reference to single view of customer. In any organization SVC is the foundation of successful customer relationship management (CRM).
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Informatica
Email Delivery Rates Above 95%: 16 Must Dos to Make It Happen
By : SilverPop Engage Published Date: Feb 12, 2009
This Silverpop white paper lays out the 16 Deliverability “Must Dos” that will give you measurable improvement in the number of messages delivered correctly to subscribers’ inboxes. You’ll also find an explanation of basic concepts, a resource section and links to more information at the Silverpop Web site and from other deliverability authorities.
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SilverPop Engage
Empower Your Consumer Research Department with Predictive Analysis
By : SPSS, Inc. Published Date: Oct 15, 2004
In an intensely competitive marketplace, knowledge is power. The more an airline can learn about what its customers like and don't like about its offerings, the more effective it can be at building customer loyalty and maximizing its revenues.
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SPSS, Inc.
Evaluating Evaluations: Creating the Mission-Driven Scorecard
By : HigherGround Published Date: Jun 20, 2007
Over half of all contact centers use some type of grading form or scorecard to evaluate call handling and the customer interaction skills of agents.  These evaluations help supervisors coach agents to perform his or her duties more efficiently and more effectively.  The white paper "Evaluating Evaluations" explores ways to create and implement effective agent audits.
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HigherGround
Forget the ABC's of Lead Scoring
By : LeadLife Solutions Published Date: Sep 12, 2008
If your sales team loves your ABC lead-ranking system because it really works, good for you. However, if your Hot-Warm-Whatever system is leaving the sales team cold, there is a better way. A robust database and campaign management application helps marketing score every interaction by every lead, online and offline, and prioritize leads automatically for appropriate next steps...
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LeadLife Solutions
Growing Opt-in Lists: Turning Web Browsers into Buyers
By : Campaigner Published Date: Jan 24, 2008
This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists — and turn your Web browsers into buyers.
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Campaigner
Holy Grail Integrated Marketing White Paper
By : Lyris Published Date: Aug 05, 2008
Are you wasting time with complex and costly online marketing campaigns? Save your sanity with a fully-integrated marketing solution, like Lyris HQ.  This white paper outlines the benefits of an integrated approach, and the specific steps you can take to achieve meaningful insight and results right away. Download the free integrated marketing white paper now.
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Lyris
Hosted CRM - Comparison Guide
By : Tippit CRM Published Date: Apr 06, 2009
Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each. Learn more today!
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Tippit CRM
How Roxy's "style squad" helps keep their brand ahead of the game
By : Vision Critical Published Date: Apr 06, 2009
Roxy, global designer, producer and distributor of clothing and accessories, needed a way to connect with teenage girls on an ongoing basis to help produce, design and advertise their clothes.  Roxy decided to find style mavens – girls who are the trend setters among their peers – and instead of doing ad-hoc focus groups of 20-30, they created an online community of over 900 girls.
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Vision Critical
 
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