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A Look at Retailers' Perceptions of the Importance of User-Generated Content
By : Bazaarvoice Published Date: Feb 13, 2008
A survey by ResourceInteractive and Bazaarvoice reveals how retailers currently perceive and use user-generated content, and how they plan to expand in the future. It also reveals retailers’ concerns and how they feel reviews will impact their business.
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Bazaarvoice
Altruism Drives User-Generated Content, Study with Keller Fay, November 2007
By : Bazaarvoice Published Date: Nov 26, 2007
Bazaarvoice and the Keller Fay Group, conducted a survey of over 1,300 online reviewers to discover what moved them to share their opinions. Overwhelmingly, the survey found, reviewers are motivated by goodwill and positive sentiment. Fully 90 percent write reviews in order to help others make better buying decisions and more than 70 percent want to help companies improve the products they build and carry.
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Bazaarvoice
An Analysis of Aggressive Online Targeted Against Corporations, Their Products, Services, and Brands
By : Cymfony Published Date: May 15, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
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Cymfony
Automated Uplift: Welcome to the Future of Web Marketing
By : Omniture Published Date: Apr 11, 2007
Wish you could target your online customers on a 1-to-1 basis? Now you can. Learn how on-site behavioral targeting from Omniture Touch Clarity can help you to achieve 40-200% automated uplift in revenue, conversion rates or profitability. It pays be more relevant.
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Omniture
Beyond the Browser: Monetization Strategies for Online Publishers in the Downloaded Media Age
By : Catalyst SF Published Date: Feb 27, 2008
This white paper has been written for executives at media publishing and content companies interested in learning about the exploding “non-streamed” or portable video market and finding out about best practices for driving revenue through advertising in this medium.
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Catalyst SF
Big Opportunity in 2008: Prospering In Hard Times Through Customer Insights
By : ICC/Decision Services Published Date: Feb 07, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.

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ICC/Decision Services
Boosting Natural Search Traffic Using Ratings and Reviews
By : Bazaarvoice Published Date: Aug 24, 2007
Driving traffic from natural search is increasingly competitive and expensive. Online market­ers are seeing their operational costs go through the roof just to maintain a consistent level of spending. At the same time, more than three out of every four shoppers are using product ratings and reviews written by other customers to help make a purchase decision.
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Bazaarvoice
Case Studies for Aggressive Online Behavior Aimed at Large Corporations
By : Cymfony Published Date: May 15, 2007
This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
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Cymfony
Corporate Blogging and Email Marketing: Why They Work Together
By : Compendium Blogware Published Date: May 27, 2008
Blogs are an ideal marketing tool to help you found in the search engines and generate demand. Email marketing is the ideal way to facilitate and sustain relationships with your prospects and customers. Find out how these dynamic, online tools work together.
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Compendium Blogware
Customer Centric Messaging - What You Need To Know
By : Clickatell Published Date: May 07, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
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Clickatell
Customer Loyalty and Engagement: How Customer-Generated Content Can Impact Financial Services
By : Bazaarvoice Published Date: Apr 09, 2008
The Internet, competition and expanded consumer options have changed the financial services industry forever. This white paper outlines how customer reviews can build elusive brand loyalty for banks. This white paper specifically denotes how customer reviews can drive the metrics that matter most to banks, including awareness, customer acquisition, and reaching Gen Y clients, who have the potential to be lifelong clients.
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Bazaarvoice
Customer Marketing and Retention Through the Mobile Phone
By : Precision Dialogue Published Date: Oct 12, 2006
Download this presentation to understand the benefits of executing a mobile marketing campaign, and the best practices for mobile campaign optimization.
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Precision Dialogue
Demand Generation Through Corporate Blogging: What is Blogging's Role in SEO & Social Networking?
By : Compendium Blogware Published Date: Oct 15, 2007
Two significant online trends are directly impacting the present and future of Business-to-Business Marketing. Learn how organizational blogging can dramatically impact search engine results and serve as an entry into the world of social media.
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Compendium Blogware
Do You Need Integrated Marketing?
By : SAP America, Inc. Published Date: Sep 14, 2007
Today’s Marketing departments are being asked to deliver stronger results with fewer dollars. Finding new ways to increase your marketing effectiveness is becoming more of a necessity rather than a desire. Developing an “Integrated Marketing” strategy leverages technology and process change management that can dramatically improve your Marketing ROI.
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SAP America, Inc.
Driving Sales with User-Generated Content: How Word of Mouth Impacts Manufacturers Online
By : Bazaarvoice Published Date: Mar 17, 2008
User-generated content – defined as information generated not by a business or media outlet, but by a user of such online assets – drives Web 2.0. When businesses enable customers – or users – to write reviews, ask or answer questions from the community, or share experiences, they create conversations that become the most powerful form of marketing - word of mouth marketing. This paper specifically addresses how manufacturers can work to build their own word-of-mouth working with retailers.
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Bazaarvoice
Fundamentals of Marketing Through Games
By : Catalyst SF Published Date: Apr 23, 2008
This white paper is designed to provide the marketing generalist with the basics of the gaming industry and how to leverage game marketing tools to improve marketing effectiveness. It is not designed for a gaming expert but rather for the person who is curious about the space, believes that game marketing may have value for their brand, but is not well versed in the opportunities available or the dynamics of the industry.
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Catalyst SF
Fundamentals of Mobile Marketing
By : Catalyst SF Published Date: Apr 07, 2008
This white paper is intended to provide an overview of the mobile marketing options available to marketers today. It is designed for the person who wants an entry level perspective on the platform. Ultimately, this document is meant as a starting point in your pursuit for greater understanding of emerging media options, in this case mobile. After reading, you should have some idea of how to proceed to explore digital marketing for your brand.
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Catalyst SF
Hiring the Right Product Manager
By : ZIGZAG Marketing, Inc. Published Date: Jun 01, 2006
Product management positions are among the toughest to fill in the high technology industry due to the broad range of skills and real-world experiences that make for success in any given environment. A successful product manager in one organization doesn't necessarily translate to a successful product manager in your organization because the circumstances may be very different.
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ZIGZAG Marketing, Inc.
Hitwise U.S. Research Note: Comparison Shopping Tools
By : Hitwise Published Date: Dec 04, 2007
This Research note features insights into what’s happening this season among these increasingly popular shopping tools.
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Hitwise
Hitwise U.S. Research Note: Measuring Web 2.0 Consumer Participation
By : Hitwise Published Date: Jul 05, 2007
This research note covers what the top web 2.0 websites are, and describes how over 10 million U.S. Internet users interact with these new technologies.

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Hitwise
Hitwise U.S. Social Networking Report: Driving Opportunities Through Participatory Marketing
By : Hitwise Published Date: Apr 04, 2008
This White Paper by Hitwise U.S. looks at the key social networking learnings from 2007 and the trends that are most likely to play out in 2008.
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Hitwise
Hitwise UK Lifestyle Group Report: Symbols of Success
By : Hitwise Published Date: Feb 05, 2008
This report explores opportunities to engage the most affluent Mosaic Lifestyle Group, Symbols of Success.
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Hitwise
How to Acquire Satisfied and Loyal Online Customers
By : ForeSee Results Published Date: Jun 18, 2007
This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
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ForeSee Results
How to Take Control of Database Marketing
By : Alterian Inc Published Date: Jul 14, 2006
So if you’re a marketer, leave SQL to IT and claim the upper hand when it comes to database marketing. Here are a few tips on how to take control.
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Alterian Inc
Integrated Sales and Marketing for Consumer Products Companies
By : SAP America, Inc. Published Date: Jun 13, 2007
Explore how consumer products executives are gaining actionable market intelligence and clear visibility into all aspects of the enterprise, its suppliers, and customers -- to execute brand strategies efficiently at the shelf level. The key: an integrated sales and marketing approach.
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SAP America, Inc.
 
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